Resolve every consumer query while reducing agent handling time.
Automate contact centers and augment agent productivity.
Think Collections. Think Skit.ai.
Empower your consumers to use their preferred communication channels.
Eliminate wait times and ensure you never miss a single collection opportunity.
Real-time automated responses for incremental penetration, enabling to collect more with convenient self-service.
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Skit.ai’s Digital Voice Agent is performing as well as our average collector on the floor. We’ve been telling our peers in the industry that Skit.ai is one of the best ideas we’ve implemented at American Finance to date. We chose Skit.ai for its robust technology and understanding of the debt collections space, and we were equally impressed with how responsive and easy to work with the teams was.
Skit.ai’s Voice AI solution has enabled us to reach a performance level that we could not have imagined before. Our clients are happy with our results, and so are our agents, who no longer have to spend time establishing right-party contact and get to interact with engaged consumers. I can easily say that Skit.ai’s solution has augmented our collection process.
Skit.ai has been a game-changer for our collection strategy, as it’s helped us accelerate and streamline our recovery efforts. As early adopters of Skit.ai’s solution, we’ve been excited to be part of the AI transformation of the debt collection industry. Starting from the very first month we adopted it, we were impressed with the number of outbound recovery calls it could initiate and handle simultaneously.
Skit.ai’s Voice AI solution enables us to meet — and exceed — our targets regardless of staffing fluctuations and training gaps, especially in a market as competitive as the auto finance space in Texas. The process of making manual outbound calls for auto finance collections is very inefficient because you need to make many attempts to cover your portfolio. The Voice AI solution connects with thousands of files within minutes, establishes RPC, and engages with the consumers, delivering a curated portfolio to our agents and making their job more pleasant and efficient.
Skit.ai’s technology has proved very effective, breaking even very early and moving beyond it. Their platform smoothly integrated with our payment gateways, effortlessly handled high call volumes, and adhered strictly to compliance standards. Furthermore, the improvements in collections also testify that consumers have begun to prefer conversing with Skit.ai’s Voice AI solution and are becoming habitual in making on-call payments. This is the right step in improving consumer experience as we can now reach them at the right time, with the right message, and make their repayment journey more pleasant.
We expect our collaboration with Skit.ai will boost our agency’s capabilities, by incorporating the augmented voice intelligence platform into our existing technology infrastructure. We foresee an enhancement in our outreach, augmented agent productivity, improved RPC rates, and, most importantly, a deeper portfolio penetration to boost revenue recovery for our clients.
