Superior Customer Experience with Multichannel Conversational AI
Banks | Federal Lenders | Mortgage Lenders Credit Card Companies | Utility Providers | Healthcare
Customer Support in English and Spanish
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We create win-win situations for every stakeholder, benefiting consumers, live agents, and your organization as a whole.
Automate repetitive and low-value tasks and free your live agents’ bandwidth, enabling them to focus on complex and high-value tasks.
Design and configure your solutions at any time with our low code platform and go live in less than 48 hours. Access real-time analytics for informed decision-making.
Embrace the ease of multichannel conversations with 24/7 availability and a 100% resolution rate, achieving the ultimate CX edge over your competitors.
Leverage artificial intelligence across multiple communication channels to improve payment
recoveries with empathetic consumer interactions.
Voice AI Inbound
Zero wait time and no missed collection opportunities
Voice AI Outbound
Compliant, configurable outreach campaigns and improved consumer engagement.
AI Assistants for Two-Way Communication
Real-time, automated responses for incremental penetration.
Collect more with convenient self-service.
Eliminate wait times and empower your customers to interact effortlessly with your business. Allow them to ask questions, make payments, and perform account transactions using natural-sounding voice with near-human intelligence, without waiting for a live agent to pick up the phone.
24/7 Availability: Multichannel Conversational AI can provide round-the-clock assistance across multiple channels—voice, chat, SMS, and email—ensuring customers get help whenever they need it.
Instant Responses: Eliminate wait times, hold times, with instant replies, improving customer satisfaction and engagement.
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Automation of Routine Tasks: Automate common queries and transactions, empowering your live agents to focus on more complex tasks.
Seamless Integration: Integrate with various platforms such as payment gateways and CRMs to streamline payment workflows and improve operational efficiency.
Enable your customers to perform routine transactions such as payments and account updates through AI-powered interfaces.
Lower Operational Costs:
Reduce the need for a large customer support staff by automating large volumes of interactions with AI.
Proactive Engagement: Skit.ai’s Conversational AI solution can send payment reminders and follow-ups, helping reduce delinquencies.
Personalized Interactions: Tailor your communication strategy to individual customers, improving the effectiveness of your collections efforts.
Unified Experience: Provide a consistent and seamless experience across various channels, including voice, chat, and email.
Multichannel Support: Enable your customers to switch between channels without losing context, ensuring a smooth and cohesive interaction experience.
Access actionable insights to guide your decision-making process. Skit.ai’s software analyzes debtor response patterns and data to recommend best practices, such as the optimal channel, timing, and number of engagement retries for each customer.
Preset Compliance Filters:
Skit.ai’s platform is preset with all the applicable compliance filters at the federal and state levels, programming calling times and frequencies to be fully compliant. Skit.ai’s Voice AI solution adheres to all telephony, data security, and collection-related regulations.
We were seeking a way to boost collections cost-effectively and without the need to add additional workforce. We began by leveraging Skit.ai to run a settlement campaign during tax season this year, with the technology adapting to our seasonal needs and business model. I don’t think technology will eliminate people, but having the right point of intersection between technology and human capital is how you can scale operations and make your business successful.
We expect our collaboration with Skit.ai will boost our agency’s capabilities, by incorporating the augmented voice intelligence platform into our existing technology infrastructure. We foresee an enhancement in our outreach, augmented agent productivity, improved RPC rates, and, most importantly, a deeper portfolio penetration to boost revenue recovery for our clients.
Skit.ai’s Digital Voice Agent is performing as well as our average collector on the floor. We’ve been telling our peers in the industry that Skit.ai is one of the best ideas we’ve implemented at American Finance to date. We chose Skit.ai for its robust technology and understanding of the debt collections space, and we were equally impressed with how responsive and easy to work with the teams was.
Skit.ai has been a game-changer for our collection strategy, as it’s helped us accelerate and streamline our recovery efforts. As early adopters of Skit.ai’s solution, we’ve been excited to be part of the AI transformation of the debt collection industry. Starting from the very first month we adopted it, we were impressed with the number of outbound recovery calls it could initiate and handle simultaneously.
We were eager to find a new AI solution to automate some of our processes, grow our business, and offer consumers the possibility to solve their debt on their own without the need to speak with an agent. When I learned about Skit.ai, I was positively impressed with their track record of working with companies of all sizes, including small-to-medium businesses. Skit.ai’s platform is very consistent; it never has a bad day.
Skit.ai’s Voice AI solution enables us to meet — and exceed — our targets regardless of staffing fluctuations and training gaps, especially in a market as competitive as the auto finance space in Texas. The process of making manual outbound calls for auto finance collections is very inefficient because you need to make many attempts to cover your portfolio. The Voice AI solution connects with thousands of files within minutes, establishes RPC, and engages with the consumers, delivering a curated portfolio to our agents and making their job more pleasant and efficient.