Leverage the ultimate conversational experience with GenAI.
Unlock the endless potential of Large Language Models (LLMs) for higher conversational accuracy, compliance, and analytics.
Unlock the endless potential of Large Language Models (LLMs) for higher conversational accuracy, compliance, and analytics.
The incredible capabilities of LLMs are already transforming customer support; now, they’re also taking collections by storm. Large Collection Models (LCM)—Skit.ai’s LLMs—are trained on billions of collection conversations, resulting in higher efficiency, lower costs, and better consumer experiences. Deploying LCMs leads to higher recovery rates and stronger consumer relationships.
Based on financial and account history, the LLM bots can personalize conversations to increase the probability of debt recovery.
LLM-powered decision engines analyze engagement history to suggest the best strategy for each account. This approach maximizes recovery while minimizing effort.
Leverage superior multi-turn conversational capabilities to take a quantum leap in resolving consumer queries.
Skit.ai’s Large Language Models (LLMs), trained with proprietary data, bring collection performance up to par with human capabilities. Skit.ai's solutions rely on natural language processing to lead human-like conversations, significantly increasing promise-to-pay (PTP) captures. The GenAI-powered bots bridge the user experience and technology gap by fostering more natural interactions.
The LLMs’ ability to grasp various topics, issues, and questions enables our bots to better handle out-of-scope utterances and calls.
Skit.ai’s latest generation of LLM-powered bots can handle consumer interactions with improved context understanding, sentence parsing, and response generation, resulting in significantly higher conversational accuracy.
Bots can achieve higher RPCs, PTPs, and collections; they can also handle disputes and other less common responses.
Generative AI enables our bots to handle complex interactions that previously required escalation to human agents. This improvement reduces the number of transfers from the Conversational AI solution to the company’s live agents.
As LLMs evolve they will be able to reduce agent dependency by 75% by automating mundane tasks and end-to-end conversational automation.
The bots can do end-to-end collections, PTP, and RPC, significantly reducing agent dependence. CX also gets a boost, as none of the consumer calls go unanswered.
Skit.ai’s Conversational AI solution can facilitate intelligent conversations with consumers, making the experience more engaging and resulting in higher conversion rates.
Higher PTP captures directly translate into higher collections, as 70% of consumers who promise to pay, generally pay their debt.
Incorporating Generative AI into your contact strategy significantly accelerates the creation of new bots, reducing the complexity and effort required by previous methods.
Collections companies or creditors interested in expanding typically seek to scale their collection efforts. Creating new bots faster helps collections agencies, and creditors enter new markets and diversify their use cases.
Skit.ai’s solution fully complies with laws and regulations at both the federal and state levels, including the TCPA, HIPAA, FDCPA & Reg F, PCI-DSS, SOC 2 Type ||, and ISO 27001:2022 certifications.
Rigorous compliance filters ensure regulatory compliance to the extent that litigation chances are minimized.
