Southwest Recovery Services automated consumer inbound calls and saw remarkable results from the get-go.

This case study explores the reasons leading the agency to automate collection calls with Voice AI and achieve a 10X return on the tech investment.

The 10X ROI was the result of Skit.ai answering inbound calls and adding value via:
▪ RPC Automation with agent transfer leading to better agent productivity
▪ PTP Automation with agent transfer
▪ End-to-end Automation with on-call payment