We are empowering banks and financial institutions to automate their contact centers and transform the way they interact with their customers. Skit.ai’s collection intelligence platform employs a strategy engine to optimize the use of various channels—voice, text, email, chat, and live agents—to maximize collections, cut costs, and reduce average handle time (AHT).
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Implementing Conversational AI across voice, SMS, chat, and email can revolutionize your debt collection processes, making them more efficient, customer-friendly, and effective. Convenient self-serve journey helps resolve issues faster and provides an exceptional consumer experience.
Authenticate customers with their date of birth, zip code, or the last four digits of their social security number.
Remind customers of payment due dates with AI-powered voice calls, reducing late payments.
Discuss and set up personalized payment plans via voice, tailored to each customer’s needs.
Confirm successful payments through automated calls, maintaining accurate records.
Skit.ai’s voice bots can handle initial dispute resolution, provide instant responses to FAQs, and escalate complex issues to live agents if needed.
Send reminders with a link to the payment portal, ensuring timely payments.
Communicate special offers and negotiate terms via SMS for easy engagement.
Inform customers about their account status and share payment confirmations.
Include direct payment link in SMS/text messages for on-the-go transactions.
Help customers make payments and set up plans via chat.
Run targeted campaigns with personalized messages to encourage payments.
Provide instant answers to frequently asked questions, reducing the need for live agent intervention.
Verify customer identity before sensitive transactions.
Send detailed payment information to ensure customers are well-informed.
Automate delivery of account statements and payment histories.
Offer personalized settlement options based on customer history and behavior.
Summarize interactions and confirm transactions via follow-up emails.
One of the most significant hurdles in collections is the sheer volume of accounts that need attention. Manually reaching out to thousands of customers is time-consuming and resource-intensive.
Skit.ai enables businesses of all sizes to reach thousands of accounts effectively within minutes. With Conversational AI, you can automate compliant outbound outreach for your customer portfolio and ensure 100% account penetration.
Skit.ai’s Multichannel AI solution establishes right-party contact and authenticates the customer through their date of birth, ZIP code, or last four digits of their social security number. The solution then engages with the customer, offering ways to pay off their debt.
The entire process is faster and cheaper, allowing the collection agency to save on resources. It also empowers live agents to focus on more complex calls and engage with customers who have already been authenticated.
Automate routine collection tasks, enabling your live agents to focus on more complex tasks. With Multichannel AI handling the heavy lifting, your team can achieve more in less time.
Deliver personalized, consistent interactions across calls, texts, emails, and chat. Our AI identifies users via their phone number, ensures communications via customer’s preferred language, recognizes open tickets, and efficiently facilitates agent transfers based on escalation.
Automating repetitive tasks reduces labor costs. Skit.ai’s Multichannel AI platform handles payment reminders, dispute resolutions, and account updates, reducing the need for extensive human intervention.
Scale your collections efforts. Automate outbound and inbound conversations with borrowers, maximize account penetration, and accelerate your collections. Conversational AI enables you to grow your business at your preferred pace.
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Clients
Skit.ai’s Digital Voice Agent is performing as well as our average collector on the floor. We’ve been telling our peers in the industry that Skit.ai is one of the best ideas we’ve implemented at American Finance to date. We chose Skit.ai for its robust technology and understanding of the debt collections space, and we were equally impressed with how responsive and easy to work with the teams was.
We were seeking a way to boost collections cost-effectively and without the need to add additional workforce. We began by leveraging Skit.ai to run a settlement campaign during tax season this year, with the technology adapting to our seasonal needs and business model. I don’t think technology will eliminate people, but having the right point of intersection between technology and human capital is how you can scale operations and make your business successful.
We expect our collaboration with Skit.ai will boost our agency’s capabilities, by incorporating the augmented voice intelligence platform into our existing technology infrastructure. We foresee an enhancement in our outreach, augmented agent productivity, improved RPC rates, and, most importantly, a deeper portfolio penetration to boost revenue recovery for our clients.
