Skit.ai's Conversational AI Augments Customer Support

Modernizing call centers - across channels, languages and use cases.

Various Fortune 500 Companies

Skit.ai serves the largest airlines, telecoms, banks, and insurance companies. We deliver world-class customer service in English, Spanish, and all major Indian languages, including Hindi, Marathi, Gujarati, Tamil, Telugu, and over 160 dialects.

Save Agent Minutes and Supercharge CX

Multichannel - voice, SMS, email, chat

Performance at par with agents

Language switch

Automated inbound outbound support

100s of use cases

Multilingual support

2X

Connectivity

33%

Containment rate

66%

Reduction in
cost of outreach

Give Your Contact Centers the Power of GenAI

Prioritize the Customer

Provide 24/7 personalized support with the speed and convenience your customers expect when managing their finances. Automate common requests and give your live agents the time to nurture customer relationships. For spoken conversations, where human intervention is needed, use intelligent call routing for smooth handovers, effortless escalations, and seamless customer journeys.

Scale Support in Tandem with Your Products

When launching new products, services, or verticals, it’s important to establish effective communication channels for new users. Whether it’s promotional outreach or customer support, Skit.ai’s Multichannel bots can handle thousands of conversations, allowing you to scale up effortlessly.

Empower Your Agents to Handle Complex Inquiries

Free your agents from routine tasks and empower them to support your customers better and build valuable relationships. Where human intervention is required, Skit.ai’s bots can seamlessly transfer conversations to agents or schedule callbacks. The solution provides your agents with the relevant context to ensure seamless handoffs.

Ensure Security and Data Privacy

Keep customer data securely encrypted and maintain confidentiality. With Skit.ai, you are guaranteed enterprise-grade security, compliance, and adherence to privacy requirements. Skit.ai is HIPAA, SOC2 Type 2, ISO 27001:2022, and PCI DSS compliant.

Integrate with Any Technology in the Industry

Skit.ai’s Conversational AI solution includes the required set of integrations such as CRM, telephony, payment gateways, SMS delivery platforms, spam monitoring, as well as personalization packs.

Achieve

Reduction in cost of outreach

Call containment rate

Reduction in AHT

Boost in agent productivity

Consistent account penetration

Accounts resolved

Banking and Financial Institutions

Give your customers simplified, swift, and intelligent customer support with round-the-clock and hyper-personalized experiences.

Listen to the Demo

Intelligent Call Steering

Escalation Routing To Agent Desks

Lead Generation & Qualification

Loan & Credit Card Collections

Credit/Debit Card Activation

Minimum Account Balance Reminders

Account FAQs

Modification/Activation Card Features

Insurance

Expedite and Maximize Renewals

With automated, scalable, and cost-effective reminders, you can make your insurance renewal process easier. Skit.ai’s solution personalizes conversations based on each customer’s propensity to pay and employs persuasion workflows to boost renewal rates. Identify customer segments, flag potential risks, and optimize your outreach to maximize engagement and retention.