Achieve Customer Delight with GenAI
Intelligent conversations that boost CX, collections, and growth.
Customer Support in English, Spanish, and Indian Languages
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Happy Consumer,
Higher Growth
Multichannel Conversational AI powered by Large Language Models (LLMs) automates interactions across voice, text, chat, and email to engage consumers through their preferred communication channel and assist them in resolving their debt.
This technology significantly improves the consumer experience throughout the recovery journey, as consumers can seamlessly switch between channels or languages, without losing the context of their previous interactions.
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GenAI-powered zero wait time support that can solve every consumer query.
Tailor customer experiences created by analyzing conversational history.
Allow your consumers to switch channels of communication yet continue the same conversations.
Our LLMs, trained with over a billion conversations, can solve the most complex consumer queries.
Intuitive, intelligent, real-time, multilingual, and natural.
Our LLM-powered strategy engine optimizes engagement by using preferred channel.
Skit.ai’s AI assistants can easily capture the caller's intent and enable them to interact in their preferred language. Unlock a convenient self-service journey for exceptional customer experiences.
Our AI-driven conversational agents harness the power of Large Language Models (LLMs) to capture and understand caller intent seamlessly. With advanced Natural Language Understanding (NLU), these agents grasp the context and nuances of each interaction, enabling more accurate and responsive customer experiences.
In time-sensitive situations requiring a quick response from customer support, it’s crucial to cut any wait times and address the customer’s concerns right away. The platform is capable of having contextually accurate interactions without relying on a limited stack of predefined keywords, enabling effective query resolution.
Conversational AI can process both voice and text inputs, effectively filtering out ambient noise to accurately capture customer responses in voice form.
If a consumer cannot take a call, they can simply respond to the text message they receive on their phone to resolve their debt. Alternatively, they can visit the account portal to make a payment or engage via email to negotiate a payment plan. Skit.ai’s suite of communication channels offers real-time, 24/7 responses with end-to-end collection capabilities.
We believe artificial intelligence is not here to replace humans, but to augment their work. Our AI solution is capable of end-to-end automation of most interactions,and can transfer complex queries to an available live agent.
Instant responses, hyper-personalized conversations, multiple channels, and end-to-end automation capabilities all add up to a superior customer experience.
Ultimately Leading to Higher Engagement and Better Collections
