Boost Early-Out Collections
Automate patient outreach, maximize self-pay collections, and enhance patient experience.
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Multichannel Conversational AI is streamlining the early-out collections process end-to-end—from patient outreach to payment negotiations—enhancing scale and speed for RCM providers managing early-out collections. Skit.ai’s GenAI-powered platform authenticates patients, explains benefits, facilitates payments, and sets up payment plans, improving revenue recovery.
The only multichannel AI solution built for end-to-end, early-out collections with 24/7 availability.
Voice AI Inbound
Zero wait time and no missed collection opportunities.
Voice AI Outbound
Automated engaging and empathetic conversations.
Text Assistants two-way communication
SMS and Email
Real-time, automated responses for incremental penetration.
Web Chat
Collect more with convenient self-service.
Agent attrition and hiring costs have long been pain points in the collections industry. High turnover rates necessitate continuous agent recruitment and training, which proves time-consuming and costly for early-out collection providers.
Conversational AI can automate collections end-to-end, freeing agent bandwidth and reducing agent dependence.
The protection of patient data is a major priority for the healthcare sector. Live agents may struggle to ensure data security and privacy due to their susceptibility to errors.
Conversational AI complies with HIPAA and other regulations. Skit.ai’s solution has obtained SOC 2 Type II and other certifications.
The rise in popularity of high-deductible healthcare plans (HDHPs) has led more patients to face higher self-pay dues. As a consequence, healthcare and RCM providers need to engage in increased collection efforts.
RCM providers can leverage Conversational AI to engage patients frequently and extensively via various channels, reducing reliance on live agents for routine tasks and empowering them to focus on more complex accounts.
Managing a large number of self-pay accounts gets expensive. Rising agent costs, the need for greater patient engagement, and the increasing number of accounts with higher dues demand more collection efforts, thereby increasing overall costs.
Conversational AI is a cost-effective solution eliminating the need for live agents to perform extensive manual intervention by automating outreach and collections.
Whenever a consumer wants to speak to a live agent, the bot will set up a call with the first available agent or schedule a callback at the most convenient time.
Instant and Informative
Enable patients to communicate through the channel they prefer, and simplify the payment process to improve their experience. With intelligent and empathetic voicebots and chatbots, your business can promptly answer inbound phone calls and respond to messages 24/7, ensuring you never miss inbound queries and payment opportunities.
By integrating existing dialer systems with seamless Conversational AI capabilities and fast campaign analytics, Skit.ai expedites your collection processes and helps you improve your cash flow.
Skit.ai’s Digital Voice Agent is performing as well as our average collector on the floor. We’ve been telling our peers in the industry that Skit.ai is one of the best ideas we’ve implemented at American Finance to date. We chose Skit.ai for its robust technology and understanding of the debt collections space, and we were equally impressed with how responsive and easy to work with the teams was.
Skit.ai has been a game-changer for our collection strategy, as it’s helped us accelerate and streamline our recovery efforts. As early adopters of Skit.ai’s solution, we’ve been excited to be part of the AI transformation of the debt collection industry. Starting from the very first month we adopted it, we were impressed with the number of outbound recovery calls it could initiate and handle simultaneously.
Skit.ai’s Voice AI solution has enabled us to reach a performance level that we could not have imagined before. Our clients are happy with our results, and so are our agents, who no longer have to spend time establishing right-party contact and get to interact with engaged consumers. I can easily say that Skit.ai’s solution has augmented our collection process.