Collect Faster, Maximize Outreach, Scale Enortlessly
Boost first and third-party collections by automating multichannel conversations with GenAI.
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Conversational AI can automate a significant portion of your consumer outreach and interactions, reducing your dependence on live agents and empowering your consumers to resolve their debt quickly and conveniently using their preferred communication channels—voice, text, chat, and email.
From establishing right-party contact to processing payments, we can automate entire consumer conversations, minimizing the need for agent intervention. Our scalable solution can dial and handle thousands of calls within minutes and take inbound calls 24/7.
Thanks to automation with AI, scalability and reach will no longer be an issue. With end-to-end collection capabilities, collection agencies can process more accounts and acquire larger portfolios, increasing their margins.
Conversational AI enables collection agencies of all sizes to reach their entire portfolio within minutes, maximizing account penetration. By automating outbound outreach in a compliant manner, you can achieve a boost of up to 30% in account penetration.
Our infinitely scalable virtual team of AI bots provides you with the flexibility to scale your operations as needed. As a collection agency, you want to dial more calls and not miss any inbound calls; with AI, that’s finally possible.
If a consumer is unable to pay off their balance in full, Skit.ai’s bots are trained to perceive their hesitation and can tailor and negotiate a payment plan.
Live agents can spend significant amounts of time on low-value and repetitive tasks such as right-party contact authentication (RPC) and payment disposition capture. Our bots automate these tasks and transfer the call to a live agent whenever the consumer requests it, saving time and boosting productivity.
Disputes are a common scenario in collections. Whenever a consumer challenges the recovery effort, our solution will transfer the call to one of your live agents to ensure a fast and painless resolution.
We built our solutions to add value at every stage of the recovery journey for both first- and third-party collections, from sending out reminders and follow-ups to running settlement campaigns and negotiating payment plans.
Our multichannel suite of solutions empowers you to choose how to engage your consumers: send personalized emails, automate SMS reminders, and initiate Voice AI calls. This strategic approach significantly increases the chances of effective engagement and debt resolution, ultimately driving higher recovery rates at every stage of the debt.
For inbound use cases
Consistent account penetration
Collections
Connectivity
Reduction in cost of outreach
Consumer support
Reduce the cost of consumer outreach by 66%
Multichannel Conversational AI significantly reduces the cost of collection by streamlining workflows, optimizing agent bandwidth, and minimizing manual intervention. By automating repetitive tasks and leveraging multiple communication channels, our technology enhances operational efficiency and reduces overhead costs associated with debt collection processes.
Learn MoreAchieve 2X connectivity rates
Double your connectivity rates by increasing the number of retries and leveraging multichannel AI-automated communication. The frequency and spacing of retries are programmed to comply with FDCPA, Reg F requirements, and state regulations.
Read MoreBetter consumer experience
By deploying multiple communication channels, collection agencies can increase contact rates and engagement levels. The ease of use and availability foster a positive customer experience, as debtors receive timely responses and resolve their debt quickly. An enhanced customer experience facilitates debt resolution and strengthens the agency’s reputation and client relationships.
Learn More25% boost in agent productivity
Artificial intelligence lets your live agents focus on more complex, revenue-generating tasks while the technology handles the most repetitive and routine tasks. This strategy boosts staff productivity and decreases agent dependency, reducing agent attrition as well as hiring and training expenses.
Read More2X scalability with the same number of agents
A high delinquency rate means that agencies have more accounts to contact. AI is infinitely scalable and enables you to penetrate thousands of accounts within minutes. Up to 50% of agent bandwidth is typically utilized to verify right-party contact (RPC) and respond to consumer queries. Skit.ai’s solution automates a wide array of repetitive and yet essential tasks, enabling your agents to focus on high-value tasks.
Read More100% compliance
Our Conversational AI solution fully complies with the applicable laws and regulations at both the federal and state levels, including the TCPA, FDCPA, Reg F, and HIPAA. Skit.ai also has PCI-DSS, SOC 2, and ISO certifications.
Learn MoreSouthwest Recovery Services automated consumer inbound calls and saw remarkable results—a 10X return on the tech investment.
Download Case StudyHow Uown Leasing, a Financial Services Company, Generated a 25X ROI with Conversational AI-Powered Outreach Campaigns
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We provide collections agencies with many actionable insights to guide their decision-making processes. Our analytics rely on debtors’ response patterns to recommend best practices, such as when and how to reach out to effectively engage with consumers.
Merely increasing the frequency of contact with debtors doesn’t always translate to higher connection rates. Skit.ai’s software analyzes data and recommends the optimal number of engagement retries—while ensuring compliance with regulatory bodies—to achieve maximum connection rate. The solution also suggests the best mode of communication for better engagement.
Skit.ai’s Digital Voice Agent is performing as well as our average collector on the floor. We’ve been telling our peers in the industry that Skit.ai is one of the best ideas we’ve implemented at American Finance to date. We chose Skit.ai for its robust technology and understanding of the debt collections space, and we were equally impressed with how responsive and easy to work with the teams was.
Skit.ai’s Voice AI solution has enabled us to reach a performance level that we could not have imagined before. Our clients are happy with our results, and so are our agents, who no longer have to spend time establishing right-party contact and get to interact with engaged consumers. I can easily say that Skit.ai’s solution has augmented our collection process.
Skit.ai has been a game-changer for our collection strategy, as it’s helped us accelerate and streamline our recovery efforts. As early adopters of Skit.ai’s solution, we’ve been excited to be part of the AI transformation of the debt collection industry. Starting from the very first month we adopted it, we were impressed with the number of outbound recovery calls it could initiate and handle simultaneously.
Skit.ai’s technology has proved very effective, breaking even very early and moving beyond it. Their platform smoothly integrated with our payment gateways, effortlessly handled high call volumes, and adhered strictly to compliance standards. Furthermore, the improvements in collections also testify that consumers have begun to prefer conversing with Skit.ai’s Voice AI solution and are becoming habitual in making on-call payments. This is the right step in improving consumer experience as we can now reach them at the right time, with the right message, and make their repayment journey more pleasant.
We were eager to find a new AI solution to automate some of our processes, grow our business, and offer consumers the possibility to solve their debt on their own without the need to speak with an agent. When I learned about Skit.ai, I was positively impressed with their track record of working with companies of all sizes, including small-to-medium businesses. Skit.ai’s platform is very consistent; it never has a bad day.
