Boost Patient Engagement and Maximize Collections with Multichannel Conversational AI
Maximize self-pay collections and enhance patient experience.
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Whether answering inbound calls from patients or launching an outbound collection campaign, providers can significantly benefit from automating their communication channels to ensure efficiency, scale, and a positive patient experience.
With Skit.ai’s Multichannel Conversational AI solutions, early-out collection providers can initiate thousands of conversations across various channels (voice, text, etc.) within minutes and handle inbound calls and messages 24/7, so they never miss a single recovery opportunity.
EmailSend out bill details and breakups, and set up context for calls.
PhoneConnect with patients, contain delinquencies, and collect faster.
SMSBoost engagement, schedule follow-ups, and send payment links.
ChatSolve patients FAQs, register disputes, and address complaints.
Handle extensive outreach, including multiple follow-ups to establish contact with patients.
Authenticate patient details and provide bill breakup.
Set up payment plans or autopay to ensure a smooth bill resolution.
Send payment reminders on planned dates.
Collect payments on-call or direct patients to a mobile-friendly payment portal via text-based link.
By integrating existing dialer systems, payment portals and CRMs with seamless Conversational AI capabilities and fast campaign analytics, Skit.ai enables you to expedite your collection processes and enable healthcare partners to maintain an efficient cash flow. Skit.ai’s suite of multichannel solutions retains conversation context across channels, boosting patient engagement.
Extensive outreach through multiple channels boosts patient engagement, leading to higher payment rates.
Targeted outbound campaigns powered by AI accelerate the collection process, improving cash flow.
By minimizing the number of bills sent to collections, AI helps mitigate bad debt losses.
Conversational AI augments human resources, enabling RCM teams to handle larger volumes of accounts efficiently.
Automation reduces operational expenses and maximizes revenue recovery, contributing to the organization’s financial health.
Patients expect and appreciate the flexibility to communicate through various channels according to their preferences. Skit.ai provides multiple communication channels that enhance engagement and cater to diverse consumer needs and preferences, fostering a positive patient experience.
Launch campaigns with a simple flat-file upload.
Generative-AI-enabled 100% resolution rate.
Multichannel
Monthly On-Call Collections
Connected Consumers
Dialed Calls
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