When Convenience Meets Collections
Communicate with consumers through their preferred channel and language.
Customer Support in English and Spanish
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Give your consumer support the scale, speed, and quality you’ve always dreamed of.
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A growing number of consumers prefer to engage via text or email, enjoying the convenience of responding at their preferred time. Skit.ai’s suite of SMS, email, and chatbots is engineered to go beyond simple interactions, enabling you to engage with every consumer instantly and deliver a superior customer experience, while boosting engagement.
Automating SMS messaging with AI is a game-changer for debt collection businesses. Unlike one-way blasts that simply push out information, two-way SMS bots facilitate a more conversational interaction, similar to texting a friend. AI-powered chatbots enable consumers to ask questions, seek clarifications, or discuss payment plans directly via text messages, enhancing engagement and improving communication.
AI chatbots can handle thousands of interactions simultaneously, ensuring no consumer is left waiting for a response. They provide round-the-clock availability, allowing debtors to make inquiries and receive assistance at their convenience. Chatbots improve customer experience and satisfaction, enabling consumers to make payments directly through the chatbot interface, simplifying the payment process, and increasing collection rates.
Skit.ai’s AI-powered email solutions for collections tailor email content based on debtor behavior and preferences, making communication more targeted and effective. The email bots maintain consistecy and compliance, minimizing errors and miscommunications.
Be it SMS, email, or web chat, our bots enable instant collections so you can keep collecting even after business hours.
Be it a telephony, payment gateway, or CRM system, Skit.ai can easily integrate with the best and most popular tech used by collection agencies and creditors.
Skit.ai’s bots can automate all collection-related interactions end-to-end,establishing right-party contact, capturing promise-to-pay, and collecting payments.
Every conversation, even cross-channel, is hyper personalized to ensure a positive customer experience and follow-ups via text or email.
Whenever a consumer wants to speak to a live agent, the bot will set up a call with the first available agent or schedule a callback at the most convenient time.
Debt negotiation, payment plans, reminders, dispute handling, settlement, and tax season campaigns, scheduling call-backs and payments.
Reduce the cost of collections
Scalable outreach based on demand
Off-business hours collection support
Reduce live agent dependence
Consumer Support
Connectivity
Collections
Reduction in the cost of outreach
Skit.ai’s technology has proved very effective, breaking even very early and moving beyond it. Their platform smoothly integrated with our payment gateways, effortlessly handled high call volumes, and adhered strictly to compliance standards. Furthermore, the improvements in collections also testify that consumers have begun to prefer conversing with Skit.ai’s Voice AI solution and are becoming habitual in making on-call payments. This is the right step in improving consumer experience as we can now reach them at the right time, with the right message, and make their repayment journey more pleasant.
We were seeking a way to boost collections cost-effectively and without the need to add additional workforce. We began by leveraging Skit.ai to run a settlement campaign during tax season this year, with the technology adapting to our seasonal needs and business model. I don’t think technology will eliminate people, but having the right point of intersection between technology and human capital is how you can scale operations and make your business successful.
Skit.ai’s Digital Voice Agent is performing as well as our average collector on the floor. We’ve been telling our peers in the industry that Skit.ai is one of the best ideas we’ve implemented at American Finance to date. We chose Skit.ai for its robust technology and understanding of the debt collections space, and we were equally impressed with how responsive and easy to work with the teams was.
We expect our collaboration with Skit.ai will boost our agency’s capabilities, by incorporating the augmented voice intelligence platform into our existing technology infrastructure. We foresee an enhancement in our outreach, augmented agent productivity, improved RPC rates, and, most importantly, a deeper portfolio penetration to boost revenue recovery for our clients.